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Íslenska
Formerly known as HVÍTT
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Frequently Asked Questions

You can speak with one of our design experts, browse our portfolio, or order free samples. Visit our Contact Us page to learn how to reach us online or in our showroom.

Book a Consultation with us and we will send a professional to measure your windows.

You can place an order with us by booking a consultation, contacting us via email or phone, or by visiting our showroom.

All products carry a limited lifetime warranty. We will repair or replace any product due to workroom error so long as the product is not misused and abused. Replacement must be for the same window as the original order.

All necessary components are included, except screws. They can be requested based on the surface material you're mounting the products on.

Because every product is custom made and because we have such aggressive lead times – production begins as soon as you place your order. Therefore, we are required to charge your credit card as soon as you place your order.

If you receive something that you don’t like, we will do everything possible to rectify the issue. For starters, we will remake or repair the product to your liking. If you simply feel you selected the wrong product or material, we will let you choose something else and give you 50% off the new product (offer valid for 30 days after your installation). Bottom line, it is our mission to satisfy each and every customer and we will do whatever is necessary to accomplish that goal.

You can reach our customer service via the information on our Contact Us page to request the status of your order.

Minimal care and cleaning is needed to maintain the beauty of your treatment. Clean with a low suction, hand held vacuum or dust with a soft, clean cloth or feather duster. Never immerse your treatment in liquid of any type. Contact customer support if you have questions regarding how to clean your treatment.

  • Roller Shades - Less than 2 weeks
  • Pleated/Honeycomb Shades - 2-3 weeks
  • Roman Shades - 4-5 weeks
  • Curtains - 4-5 weeks
  • Vertical Blinds - 2 weeks
  • Roller Shades - ~1.4cm on each side
  • Pleated/Honeycomb Shades - ~2mm on each side
  • Roman Shades - ~2-3mm on each side
  • Curtains - N/A
  • Vertical Blinds - ~5-6mm on each side
Free Shipping

Orders over €250 are shipped free.

Satisfaction Guarantee

Our market-leading customer service is always here to help.

Sustainable Products

Eco-friendly. Recyclable. 3-year guarantee.

Expert Design Advice

Our design consultants are available to assist you every step of the way.


547-1000

© 2022. Casalísa
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Íslenska
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